IPCRM: Intelligent CRM Software Built for ISPs

IPCRM is a purpose-built Customer Relationship Management (CRM) platform for ISPs, designed to centralize customer data, leads, tickets, billing, plans, and field operations into one powerful system. With real-time visibility across the entire customer journey, IPCRM helps ISPs deliver faster support, improve retention, and scale operations efficiently.Built to integrate seamlessly with IPACCT and other ISP infrastructure, IPCRM eliminates silos and manual processes—empowering teams with automation, insights, and collaboration tools tailored specifically for the telecom environment.

Why Choose IPCRM

  • 👤 Customer 360° : View customer plans, usage, tickets, payments, interactions, and network status in one place.
  • 🎧 Real-Time Support : Quickly access customer history, active issues, and service status for faster resolution.
  • 🤖 Smart Automation : Automate leads, ticket routing, follow-ups, renewals, and alerts.
  • 🌐 ISP-Focused CRM : Built specifically for ISP workflows, operations, and customer management.
  • 🔗 Seamless Integration : Connect IPACCT, billing, payment gateways, SMS, email, and third-party tools.
  • 💬 Interaction Tracking : Keep track of calls, emails, visits, and customer activities.
  • 🧭 Customer Journey : Track every prospect and subscriber through their complete journey.
  • 🪪 e-KYC & e-CAF : Digitally verify customers, capture e-CAF, and securely manage documents.
  • 🔄 Re-KYC : Easily verify and update customer information whenever re-verification is required.
  • ✍️ E-Sign / Manual Sign : Support both digital and manual signatures for customer documents.
  • 📊 Live Analytics : Monitor real-time service metrics, usage trends, and key operational data.
  • 💳 Payments & SMS : Manage online payments, payment reminders, renewals, and automated notifications.

Core Features

  • Customer Relationship Management: Centralized subscriber database with lifecycle tracking, active service visibility, and detailed user profiles.

  • Interactive Dashboards: Real-time graphs and analytics show usage, revenue, complaints, and service performance for data-driven decisions.

  • Lead Capture & Conversion: Tracks leads from websites, calls, and campaigns, assigns them automatically, and manages follow-ups for faster conversions.

  • Ticketing & SLA Management: Integrated ticketing ensures timely response and resolution across multiple channels—calls, email, chat, and field visits.

  • Customer Journey & Renewals: Tracks onboarding, expiry, and churn with smart alerts. Customers and admins can renew or recharge packages instantly.

  • Payment & Wallet Integration: Supports major payment gateways and automated billing sync for quick, secure transactions.

  • WhatsApp & Notification System: Instant alerts for renewals, payments, and service updates via SMS, email, and WhatsApp notifications.

  • API‑First Connectivity: Bi-directional APIs integrate seamlessly with billing systems, NAS, payment gateways, and network platforms.

  • User View & Operations: Admins can view complete user profiles, including plan usage, transaction history, network device mapping, and support interactions—all in one place.

Key Benefits

  • Realtime support with full customer visibility

  • Better retention through smart alerts and proactive care

  • Less manual work with intelligent automation

  • Stronger teamwork on a single collaborative platform

  • Smarter decisions powered by live CRM reports