IPCRM

IPCRM is a purpose-built Customer Relationship Management (CRM) platform for ISPs, designed to centralize customer data, leads, tickets, billing, plans, and field operations into one powerful system. With real-time visibility across the entire customer journey, IPCRM helps ISPs deliver faster support, improve retention, and scale operations efficiently.Built to integrate seamlessly with IPACCT and other ISP infrastructure, IPCRM eliminates silos and manual processes—empowering teams with automation, insights, and collaboration tools tailored specifically for the telecom environment.

Unified Customer View : Get a complete 360° profile of every subscriber—including service plans, usage, tickets, payments, interactions, and network status—on a single screen
Real-Time Support : Support teams can instantly see customer history, active issues, and service status, enabling faster resolution and higher customer satisfaction.
Automation-Driven Efficiency : Reduce manual work with automated workflows for lead handling, ticket routing, follow-ups, renewals, and alerts.
ISP-Focused Design : Unlike generic CRMs, IPCRM is engineered specifically for ISP workflows, terminology, and operational needs.
Seamless Integration : Powerful APIs allow easy integration with IPACCT, billing systems, payment gateways, SMS/email platforms, and third-party tools.
User Interaction Tracking : Log every touchpoint—calls, emails, visits, and portal activity—so teams always know the next best action for each customer.
Customer Journey Mapping : Visualize where each prospect or subscriber is in the funnel, helping sales and support teams act at the right time with the right context.
Built-In e-KYC & e-CAF : Digitally verify identities, capture e-CAF, and store signed documents securely to streamline onboarding and stay compliant.
Real-Time Data Graphs : Monitor live service metrics, usage trends, and operational KPIs with graphical views that highlight issues before they impact customers.
Integrated Payment & SMS Gateways : Send automated payment reminders, collect online payments, and trigger SMS/email updates for renewals, outages, and tickets from one place.

Customer Relationship Management: Centralized subscriber database with lifecycle tracking, active service visibility, and detailed user profiles.
Interactive Dashboards: Real-time graphs and analytics show usage, revenue, complaints, and service performance for data-driven decisions.
Lead Capture & Conversion: Tracks leads from websites, calls, and campaigns, assigns them automatically, and manages follow-ups for faster conversions.
Ticketing & SLA Management: Integrated ticketing ensures timely response and resolution across multiple channels—calls, email, chat, and field visits.
Customer Journey & Renewals: Tracks onboarding, expiry, and churn with smart alerts. Customers and admins can renew or recharge packages instantly.
Payment & Wallet Integration: Supports major payment gateways and automated billing sync for quick, secure transactions.
WhatsApp & Notification System: Instant alerts for renewals, payments, and service updates via SMS, email, and WhatsApp notifications.
API‑First Connectivity: Bi-directional APIs integrate seamlessly with billing systems, NAS, payment gateways, and network platforms.
User View & Operations: Admins can view complete user profiles, including plan usage, transaction history, network device mapping, and support interactions—all in one place.

IPCRM: Intelligent CRM Software Built for ISPs

Why Choose IPCRM

Core Features

Key Benefits